Refund Policy for Handmade Items

Thank you for purchasing our handmade items. We take pride in our craftsmanship and hope you are delighted with your purchase. However, if you are not completely satisfied, we offer a refund policy subject to the terms below.

Eligibility for Refund

Refund requests must be made within 14 days from the date of delivery.
Items must be returned in their original condition, unused, and with all original packaging and tags attached.
Custom or personalized items are not eligible for refunds unless they arrive damaged or defective.

Return Process

Contact Us: Before returning an item, please contact our customer service team at gloweverafter@outlook.com to initiate the return process. Provide your order number and the reason for the return.
Return Authorization: After receiving your return request, we will provide you with a Return Authorization Number (RAN) and the return address. This number must be included with your return package.
Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Inspection and Refund

Once we receive your returned item, we will inspect it to ensure it meets the return conditions.
If the item is approved for a refund, we will notify you via email and process your refund within 7 business days.
Refunds will be issued to the original payment method.

Non-Refundable Items

Items returned without a Return Authorization Number.
Items returned more than 14 days after delivery.
Custom or personalized items (unless defective or damaged upon arrival).
Items not in their original condition, damaged, or missing parts for reasons not due to our error.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at gloweverafter@outlook.com with photos of the damage. We will arrange for a replacement or refund, including return shipping costs, if applicable.

Contact Information

For any questions regarding our refund policy, please contact us at:

Glow Ever After
Email: gloweverafter@outlook.com

We appreciate your understanding and cooperation.

Thank you for supporting our handmade items.

This policy ensures that customers understand their rights and responsibilities while allowing the business to maintain quality control over returned items.